Team collaborating on project using sticky notes

User Experience

Turning user research into actionable insights

How we work

We pride ourselves on being a friendly, honest and hard-working team. This means we enjoy building and maintaining long term relationships with not just businesses, but the people within them too. Whether you are looking for us to act as an extended member of your team, or to leave your project in a safe pair of hands, we make collaboration easy.

Your goal might be to get a deep understanding of user behaviours, bring your team together to make decisions, or create a roadmap to increase customer engagement. Regardless of the challenge, we consistently follow an inclusive and ethical approach to deliver robust and insightful results. We’re experienced in working with both digital and physical products and services, and a range of users including those with disabilities, children, business owners, vulnerable customers, older people, subject matter experts – you name it. We also have digital and physical accessibility, and ergonomics specialists to support projects when needed.

Understanding your objectives & tailoring the approach

We know that one size doesn’t fit all, which is why we don’t offer off-the-shelf services, but instead spend time upfront understanding your business, products, users, stakeholders and requirements.

No brief? No problem! Our team can help to scope your UX goals by breaking down problems, uncovering existing knowledge, and understanding how the project outputs will be applied.

We’ll take account of your goals, constraints and business strategy, and use our many years of experience to shape the best approach for your challenge. Our broad range of UX services can be applied throughout the product development cycle, with cost-effective options to match your budget.

We can work remotely, in our purpose-built usability lab, at your offices, or in the users’ own environment – and we’re happy to travel too! If needed, we’ll also build flexibility into plans in case business priorities or customer needs change along the way.

Applying best practice methods to evaluate UX

Evaluative research will pinpoint exactly what's working and what's not, to avoid the impact of costly design changes later down the line.

We can test and evaluate a range of products and services including websites, apps, documents, physical devices, kiosks, prototypes, software and experiences.

Some of our evaluative methods include:

Usability testing
Accessibility testing
Focus groups
Tree testing
Diary studies
Quantitative surveys
Heuristic evaluation

Identifying user behaviours and needs

We use discovery research to delve into the unknown and uncover the needs, motivations, values and behaviours of users, allowing your team to make informed design decisions and create products and services that truly meet user needs.

Some of our discovery methods include:

User interviews
Focus groups and workshops
Ethnography/Contextual research
Persona creation
Customer journey mapping
Diary studies
Online ethnography
Empathy maps
Online surveys
Service safaris
Open Card sorting

Delivering high quality results

Our thorough analysis skills and understanding of behavioural science, allows us to turn findings into compelling, actionable insights.

We tailor our deliverables to best meet your needs.

We aim to encourage empathy, help fix what is broken, and equip you with the knowledge to make informed decisions.

Deliverables might include:

visual report
infographic
journey map
video highlights
personas
presentations to senior management

...or something else tailored to your needs.

Innovating solutions & creating user-centred solutions

Using insights from discovery research, our team can employ a range of creative tools and techniques to help you imagine an intuitive and engaging user experience.

Some of our innovation services include:

Design sprints
Participatory design workshops
Ideation workshops

We believe in evidence-based design that is grounded in a deep understanding of user needs. Once you have a solution in mind, our team can provide inspiration and direction, working independently or collaboratively with you to visualise the future of your products and services. We’ll work to your preferred level of fidelity to generate engagement and buy-in across your organisation.

Some of our creative services include:

Storyboarding
Wireframing
Low to high-fidelity prototypes
UX design guidelines and principles
Illustrations and graphics

Our UX team

All of our consultants have many years of experience working with clients across different industries, and love to connect with new people. Please reach out and say hello!