International Youth Day is an opportunity to celebrate the role of young people, whilst ...
Three (more) ways to make your website more accessible
In our previous post we outlined the importance of airlines creating accessible websites. ...
Three ways to make your website more accessible
With 1 billion (and counting) disabled people worldwide, airlines are making an ...
Expanding a customer journey map to create a service blueprint
Service blueprints visualise a business’ processes and procedures to optimize how it ...
Emotion AI: changing the face of UX? (Part 2)
Previously we introduced emotion and the increasing presence of emotion AI. But what are ...
Five tips for designing your onboarding experience
Based on our experience of conducting user research and seeing how users respond to ...
Tips on when and how to run remote UX research
Tips on when and how to run remote UX research. When is remote user research a good fit? ...
How will Coronavirus change the travel industry?
We have never experienced this type of event before and have no real data that we can use ...
COVID-19 and digital accessibility
The necessary measures to fight COVID-19 which are being put in place by governments ...
The role of empathy in user research
What is empathy? Empathy is “the ability to understand and share the feelings of another...
An insightful review of ‘Think Like a UX Researcher’
A review of the book ‘Think Like a UX Researcher’ by David Travis and Philip Hodgson, ...
One user’s (attempted) journey to decluttering
“Here for a good time, not a long time.” That kind of advice doesn’t get you...