Understanding how people engage with content to drive participation for the BBC
The BBC approached System Concepts to explore the many ways users participate with content available publicly online, as well as how they participate ...
The Financial Conduct Authority (FCA) sets standards for consumer protection across financial services, that require firms to put their customers’ needs first. Consumer Duty guidance includes setting a higher standard for the fair treatment of vulnerable customers, who, due to their personal circumstances, are especially susceptible to harm.
Our client wanted to better understand a sub-set of vulnerable customers, to build empathy and identify the crucial user needs to consider for this group, when designing different financial experiences.
We’re pleased to be continuing our work on this topic for the client, to help them understand and support their vulnerable customers.
The BBC approached System Concepts to explore the many ways users participate with content available publicly online, as well as how they participate ...
A corporate travel company approached System Concepts to support the development of their brand-new travel management platform. Their aim was to ...
A payment services and software provider was looking to launch a new electronic point of sale (ePOS) system within the UK. To address the breadth of ...